Front Desk Representative
Full Time • Trenton Healthcare Center
Benefits:
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Wellness resources
About Us
At Primary Healthcare Centers (PHC), we are more than just a healthcare provider—we are a mission-driven organization dedicated to revealing God’s love through high-quality and accessible care for all. As a Federally Qualified Health Center (FQHC), we are committed to serving individuals and families with integrity, excellence, and compassion, ensuring every patient receives care that honors their dignity and meets their needs.
At Primary Healthcare Centers (PHC), we are more than just a healthcare provider—we are a mission-driven organization dedicated to revealing God’s love through high-quality and accessible care for all. As a Federally Qualified Health Center (FQHC), we are committed to serving individuals and families with integrity, excellence, and compassion, ensuring every patient receives care that honors their dignity and meets their needs.
Your Role: Front Desk Representative
As the first person patients encounter, your presence sets the tone for their entire visit. In this role, you’ll create a welcoming and professional environment while supporting daily front office operations that ensure every patient receives timely, compassionate care.
As the first person patients encounter, your presence sets the tone for their entire visit. In this role, you’ll create a welcoming and professional environment while supporting daily front office operations that ensure every patient receives timely, compassionate care.
What You’ll Do
- Welcome all patients and visitors with warmth, courtesy, and professionalism.
- Answer and route phone calls, addressing inquiries with patience and empathy.
- Schedule, reschedule, and confirm appointments; provide necessary visit information.
- Collect copays and payments, verify insurance, and update patient records.
- Conduct interviews for sliding fee scale eligibility and document appropriately.
- Assist patients with medical assistance applications and related paperwork.
- Manage incoming medication shipments and coordinate pickup notifications.
- Maintain a clean and organized reception area and waiting room.
- Document interactions accurately in the Electronic Medical Record (EMR) system.
- Ensure compliance with HIPAA, OSHA, and organizational policies.
- Cross-train with other front desk functions to provide team coverage and flexibility.
- Respond to patient concerns with grace and problem-solving efficiency.
What You Bring
- A heart for service and alignment with PHC’s faith-based mission.
- Strong interpersonal skills and a positive, patient-focused attitude.
- Experience in a medical office or customer service role is a plus.
- Familiarity with EMR systems and insurance verification preferred.
- Confidence in handling financial transactions and daily reconciliations.
- Excellent organizational skills and attention to detail.
Why PHC?
- Mission-focused on revealing God’s love through healthcare
- Meaningful work that supports underserved communities
- Supportive, faith-aligned team culture
- Competitive pay and comprehensive benefits
- Opportunities to grow in healthcare and service
Be Part of Something Greater
If you’re compassionate, detail-oriented, and ready to make a difference, we invite you to join our team at PHC—where every patient encounter is a chance to serve and reflect God’s love.
If you’re compassionate, detail-oriented, and ready to make a difference, we invite you to join our team at PHC—where every patient encounter is a chance to serve and reflect God’s love.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Primary Healthcare Centers is a group of non-profit community health centers dedicated to improving the health care status of our patients and our community by providing accessible, affordable, quality primary health care services to everyone, regardless of their ability to pay. We serve northwestern Georgia, in five site counties, with eight locations. Operating independently since 1980, we have experienced a great deal of growth over the past several years.
We are committed to working together and treating one another with courtesy, dignity and respect. This is the driving force for what we do and is built into the very foundation of our day-to-day activities.
In working together in this manner, we are able to focus on what is most important: the health of our patients.
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